Auditing your customer service : the foundation for success / John Leppard and Liz Molyneux. Leppard, John. Molyneux, Liz, 1954- Customer services Management. Auditing. HF5415.5 .L47 1994 657.45 LEA Simultaneously published in the USA and Canada. Includes bibliographical references (p. 130-[131]) and index. London : Routledge, 1994. 1994. 1994 Text xii, 132 p. : eng Marketing for managers