TY  - BOOK
AU  - Brown, Mark Graham.
AU  - Hitchcock, Darcy E.
AU  - Willard, Marsha L.
TI  - Why TQM fails and what to do about it
SN  - 0786301406
AV  - HD62.15 .B763 1994
U1  - 656.562 20
PY  - 1994///
CY  - Burr Ridge, Ill.
PB  - Irwin Professional Pub.
KW  - Total quality management
N1  - Includes bibliographical references and index
ER  -