Why didn't you say that in the first place? : how to be understood at work / Richard Heyman. Heyman, Richard. Communication in organizations. Communication in personnel management. Interpersonal communication. HD30.3 .H49 1994 650.13 HEW Includes bibliographical references (p. 175-176) and index. San Francisco : Jossey-Bass Publishers, c1994. c1994. 1994 Text xix, 183 p. : http://www.loc.gov/catdir/bios/wiley042/93048663.html http://www.loc.gov/catdir/description/wiley035/93048663.html http://www.loc.gov/catdir/toc/onix06/93048663.html eng The Jossey-Bass management series