@book{135001,
	author = {Kay, Frances. and Institution of Engineering and Technology.},
	title = {How to build successful business relationships /},
	publisher = {Institution of Engineering and Technology,},
	year = {2009.},
	series = {IET management of technology series ;},
	address = {Stevenage :},
	note = {Includes index.},
	url = {http://www.columbia.edu/cgi-bin/cul/resolve?clio9481824}
}