02582cam a2200385 i 4500 16548734 BD-DhUL 20161214102558.0 101122t20112011caua b 001 0 eng 2010048701 9780470922248 (pbk.) 0470922249 (pbk.) (OCoLC)ocn682892509 DLC rda DLC YDX BTCTA YDXCP BWX BUR ORX DLC BD-DhUL pcc HD42 .C56 2011 650.13 CLR bisacsh Cloke, Ken. Resolving conflicts at work : ten strategies for everyone on the job / Kenneth Cloke & Joan Goldsmith. 3rd edition. San Francisco : Jossey-Bass, ©2011. xxxii, 368 p. : ill. ; 23 cm. USD 20.66 Includes bibliographical references and index. "The classic text on resolving workplace conflicts, fully revised and updated Resolving Conflicts at Work is a guide for preventing and resolving conflicts, miscommunications, and misunderstandings at work, including dozens of techniques for revealing how the inevitable disputes and divisions in the workplace are actually opportunities for greater creativity, productivity, enhanced morale, and personal growth. In the third edition of this text, all chapters are completely infused with additional content, updated examples, and new case studies. Like its predecessors, it identifies core strategies for preventing and resolving both intermittent and chronic conflicts in the workplace.?In addition, the book Includes a new foreword by Warren Bennis, which represents his most recent thinking about judgment calls and candid communications in the workplace Presents new chapters on leadership and transformational conflict coaching, and organizational systems design Features downloadable teaching materials available for faculty using the book This definitive and comprehensive work provides a handy guide for managers, employees, union representatives, human resource experts, and consultants seeking to maintain stable and productive workplaces"-- Provided by publisher. Conflict management. Interpersonal relations. Personnel management Psychological aspects. Psychology, Industrial. Goldsmith, Joan. 7 cbc orignew 1 ecip 20 y-gencatlg ddc BK rg11 2010-11-22 (telework) rg11 2010-11-22 ONIX (telework) to SS bc05 2011-06-17 1 copy rec'd., to CIP ver. 135000 135000 0 0 ddc 0 650_130000000000000_CLR 0 NFIC 253292 DUL DUL GEN 2012-12-08 650.13 CLR 477105 2016-12-14 2016-12-14 BK