TY  - BOOK
AU  - Pritchett, Lou.
TI  - Stop paddling & start rocking the boat: business lessons from the school of hard knocks 
SN  - 0887307310
AV  - HF5386 .P854 1995
U1  - 650.1 
PY  - 1995///
CY  - New York
PB  - HarperBusiness
KW  - Success in business
KW  - Customer services
KW  - Customer relations
KW  - Industrial management
N1  - Includes bibliographical references (p. [257]) and index
ER  -