TY  - BOOK
AU  - Waldron, Vincent R.
AU  - Kassing, Jeffrey W.
TI  - Managing risk in communication encounters: strategies for the workplace 
SN  - 9781412966
AV  - HD30.3 .W345 2011
U1  - 650.13 22
PY  - 2011///
CY  - Los Angeles
PB  - SAGE
KW  - Communication in organizations
KW  - Interpersonal communication
N1  - Includes bibliographical references and index; Introduction : a theoretical model for managing workplace risk -- Delivering and seeking feedback -- Managing emotion -- Resisting bullying and harassment -- Negotiating workplace relationships -- Monitoring organizational romance -- Dealing with difference -- Expressing dissent -- Proposing new ideas -- Responding to difficult team members -- Conclusion : risk and next-generation challenges
ER  -