01440cam a2200313 a 4500 15897128 BD-DhUL 20161212192758.0 090907s2011 caua b 001 0 eng 2009035794 GBB037310 bnb 015505617 Uk 9781412966672 (pbk. : acidfree paper) 1412966671 (pbk. : acidfree paper) (OCoLC)ocn432993550 DLC DLC BTCTA YDXCP C#P CDX BWX UKM DLC BD-DhUL HD30.3 .W345 2011 650.13 22 WAM Waldron, Vincent R. Managing risk in communication encounters : strategies for the workplace / Vincent R. Waldron, Jeffrey W. Kassing. Los Angeles : SAGE, c2011. xiii, 257 p. : ill. ; 23 cm. Includes bibliographical references and index. Introduction : a theoretical model for managing workplace risk -- Delivering and seeking feedback -- Managing emotion -- Resisting bullying and harassment -- Negotiating workplace relationships -- Monitoring organizational romance -- Dealing with difference -- Expressing dissent -- Proposing new ideas -- Responding to difficult team members -- Conclusion : risk and next-generation challenges. Communication in organizations. Interpersonal communication. Kassing, Jeffrey W. ddc BK 134922 134922 0 0 ddc 0 650_130000000000000_WAM 0 NFIC 253177 DUL DUL GEN 2016-12-12 purchased 650.13 WAM 476533 2016-12-12 2016-12-12 BK