Managing risk in communication encounters : strategies for the workplace - Waldron, Vincent R.; Kassing, Jeffrey W. (Los Angeles : SAGE, 2011)
Introduction : a theoretical model for managing workplace risk -- Delivering and seeking feedback -- Managing emotion -- Resisting bullying and harassment -- Negotiating workplace relationships -- Monitoring organizational romance -- Dealing with difference -- Expressing dissent -- Proposing new ideas -- Responding to difficult team members -- Conclusion : risk and next-generation challenges.
Includes bibliographical references and index.
Keywords: Communication in organizations; Interpersonal communication