01688cam a22003014a 4500 16419377 BD-DhUL 20161212172442.0 100816s2011 njua b 001 0 eng 2010035007 9780470637524 (acidfree paper) 0470637528 (acidfree paper) (OCoLC)ocn617508796 DLC DLC YDX BTCTA YDXCP BD-DhUL pcc TX911.3.M27 B35 2011 647.94068 22 BAH Bardi, James A. 1947- Hotel front office management / James A. Bardi. 5th ed. Hoboken, N.J. : John Wiley & Sons, c2011. xv, 492 p. : ill. ; 25 cm. Includes bibliographical references and index. "Hotel Front Office Management uses a human resources approach to cover the unique management and operational challenges in the front offices of today's hotels and lodging facilities. This Fifth Edition continues its emphasis on applying theory and management strategies, as well as providing updated material on select-service hotel front office operation. It addresses the impact of the recession on the hotel business and discusses the impact of social media and guestroom technology on the hotel business and how the Internet is the single most important travel planning and distribution channel in hospitality. There is also new and updated information on environmental and sustainability issues, particularly as it relates to housekeeping topics"-- Provided by publisher. Hotel management. 7 cbc orignew 1 ecip 20 y-gencatlg ddc BK 134762 134762 0 0 ddc 0 647_940680000000000_BAH 0 NFIC 252927 DUL DUL GEN 2016-12-12 Purchased 647.94068 BAH 492772 2016-12-12 3 2016-12-12 BK 0 0 ddc 0 647_940680000000000_BAH 0 NFIC 252929 DUL DUL GEN 2016-12-12 Purchased 647.94068 BAH 492771 2016-12-12 2 2016-12-12 BK 0 0 ddc 0 647_940680000000000_BAH 0 NFIC 252930 DUL DUL GEN 2016-12-12 Purchased 647.94068 BAH 479201 2016-12-12 1 2016-12-12 BK