00873cam a2200265 a 4500 3982907 BD-DhUL 20161212170217.0 931124s1993 nyu 000 0 eng d 95100330 0942361822 : $12.95 (OCoLC)29381681 CoD CoD MsHaU MsHaU BD-DhUL lccopycat HF5415.5 .G7598 1993 658.812 20 GRP Gross, T. Scott. Positively outrageous service and showmanship : industrial strength fun makes sales sizzle / T. Scott Gross. New York : MasterMedia Ltd., c1993. vi, 259 p. ; 21 cm. Customer services. 7 cbc copycat 3 ncip 19 y-gencatlg ddc BK pb12 01-03-95 to cat.; se15 01-10-95; se55 01-13-95; se05 01-26-95 134732 134732 0 0 ddc 0 658_812000000000000_GRP 0 NFIC 252883 DUL DUL GEN 2016-12-12 658.812 GRP 403386 2016-12-12 2016-12-12 BK