Hospitality strategic management : concepts and cases / Cathy A. Enz. Harrison, Jeffery S. 1956- Enz, Cathy A. Hospitality industry Management. Strategic planning. TX911.3.M27 E56 2010 647.94 22 HAH Includes bibliographical references (p. [595]-643) and index. Hoboken, N.J. : John Wiley & Sons, c2010. c2010. 2010 Text xviii, 676 p. : eng