@book{125430,
	author = {Knapp, Mark L.},
	title = {Handbook of interpersonal communication /},
	publisher = {Sage Publications,},
	year = {c1985.},
	address = {Beverly Hills, Calif. :},
	url = {http://www.loc.gov/catdir/enhancements/fy0658/85001869-d.html}
}