@book{125321,
	author = {Spitzberg, Brian H. and Cupach, William R.},
	title = {Interpersonal communication competence /},
	publisher = {Sage,},
	year = {c1984.},
	address = {Beverly Hills :},
	note = {Includes indexes.},
	url = {http://www.loc.gov/catdir/enhancements/fy0658/84006847-d.html}
}