Cooperative reference : social interaction in the workplace / Celia Hales Mabry, editor. Hales-Mabry, Celia. Reference services (Libraries) Z711 .C66 2003 025.52 22 COO Includes bibliographical references and index. Binghamton : Haworth Information, c2003. c2003. 2003 Text 290 p. : http://www.loc.gov/catdir/toc/ecip0411/2003024348.html eng