@book{121233,
	author = {Hales-Mabry, Celia.},
	title = {Cooperative reference :},
	publisher = {Haworth Information,},
	year = {c2003.},
	address = {Binghamton :},
	url = {http://www.loc.gov/catdir/toc/ecip0411/2003024348.html}
}