Personnel issues in reference services / edited by Bill Katz and Ruth A. Fraley. Katz, William A., 1924- Fraley, Ruth A. Reference librarians. Library personnel management. Reference services (Libraries) Z682.4.R44 P47 1986 025.5 KAP Includes bibliographies. New York : Haworth Press, c1986. c1986. 1986 Text xvi, 200 p. ; http://www.loc.gov/catdir/enhancements/fy0810/86003063-d.html eng