@book{120793,
	author = {Urquhart, Christine.},
	title = {Solving management problems in information services /},
	publisher = {Chandos,},
	year = {2006.},
	series = {Chandos information professional series},
	address = {Oxford, England :},
	url = {http://www.loc.gov/catdir/toc/fy0708/2006404425.html}
}