02128cam a2200397 a 4500 14829282 BD-DhUL 20161107194216.0 070430s2007 ctua b 001 0 eng 2007017726 GBA758217 bnb 013800621 Uk 9781591585329 (alk. paper) 1591585325 (alk. paper) (OCoLC)ocn124159605 (OCoLC)124159605 DLC DLC DLC BD-DhUL n-us--- Z678.85 .M37 2007 025.10973 MAE Matthews, Joseph R. The evaluation and measurement of library services / Joseph R. Matthews. Westport, Conn. : Libraries Unlimited, 2007. xx, 372 p. : ill. ; 26 cm. US$ 45.00 Includes bibliographical references and indexes. Evaluation issues -- Evaluation models -- The right tools for the job -- Qualitative tools -- Quantitative tools -- Analysis of data -- Library users and nonusers -- Evaluation of the physical collection -- Evaluation of electronic resources -- Evaluation of reference services -- Evaluation of technical services -- Evaluation of interlibrary loan -- Evaluation of online systems -- Evaluation of bibliographic/library instruction and information literacy -- Evaluation of customer service -- Evaluating the broader perspective -- Accomplishments : the key to realizing value -- Economic impacts -- Evaluation of social impacts -- Communicating the value of the library. Libraries United States Evaluation. Public services (Libraries) United States Evaluation. Libraries Evaluation. Public services (Libraries) Evaluation. Table of contents only http://www.loc.gov/catdir/toc/ecip0717/2007017726.html 7 cbc orignew 1 ecip 20 y-gencatlg ddc BK lh39 2007-04-27 lh39 2007-04-27 aa20 2007-05-08 ps08 2007-11-19 1 copy rec'd., to CIP ver. lg00 2008-02-06; lg13 2008-08-14 sent Copy 2 to BCCD 120786 120786 0 0 ddc 0 025_109730000000000_MAE 0 NFIC 227216 DUL DUL GEN 2016-11-07 Purchased 025.10973 MAE 461525 2016-11-07 2 2016-11-07 BK 0 0 ddc 0 025_109730000000000_MAE 0 NFIC 227217 DUL DUL GEN 2016-11-07 Purchased 025.10973 MAE 461524 2016-11-07 1 2016-11-07 BK