Working with Microsoft Dynamics CRM 3.0 / Mike Snyder, Jim Steger. Snyder, Mike. Steger, Jim. Microsoft CRM. Customer relations Data processing. Relationship marketing. 005.5 SNW Redmond, WA : Microsoft Press, c2006. c2006. 2006 Text xvii, 564 p. : http://www.loc.gov/catdir/enhancements/fy1004/2005939238-d.html http://www.loc.gov/catdir/enhancements/fy1105/2005939238-b.html eng