@book{119086,
	author = {Snyder, Mike. and Steger, Jim.},
	title = {Working with Microsoft Dynamics  CRM 3.0 /},
	publisher = {Microsoft Press,},
	year = {c2006.},
	address = {Redmond, WA :},
	url = {http://www.loc.gov/catdir/enhancements/fy1004/2005939238-d.html}
}