@book{108597,
	author = {Frey, Martin A.},
	title = {Alternative methods of dispute resolution /},
	publisher = {Thomson/Delmar Learning,},
	year = {c2003.},
	address = {New York :},
	note = {Includes index.},
	url = {http://www.loc.gov/catdir/enhancements/fy1215/2002019276-d.html}
}