TY  - BOOK
AU  - Mathena, Justin.
AU  - Yetter, Aaron.
AU  - Hostetler, Hoss.
TI  - Success with Microsoft Dynamics CRM 4.0: implementing Customer Relationship Management 
SN  - 1430216042
AV  - HF5415.5 .M176 2009
U1  - 005.3 
PY  - 2009///
CY  - Berkeley, CA, New York, N.Y.
PB  - Apress, Distributed to the book trade worldwide by Springer-Verlag
KW  - Microsoft CRM
KW  - Customer relations
KW  - Management
KW  - Computer programs
KW  - Relationship marketing
N1  - Includes index
ER  -