Success with Microsoft Dynamics CRM 4.0 : implementing Customer Relationship Management / Justin Mathena, Aaron Yetter, Hoss Hostetler. Microsoft Dynamics CRM 4.0 : implementing Customer Relationship Management Mathena, Justin. Yetter, Aaron. Hostetler, Hoss. Microsoft CRM. Customer relations Management Computer programs. Relationship marketing. HF5415.5 .M176 2009 005.3 MAS Includes index. Berkeley, CA : Apress ; New York, N.Y. Distributed to the book trade worldwide by Springer-Verlag, c2009. c2009. 2009 Text xxi, 241 p. : eng