Customer retention : an integrated process for keeping your best customers /
by Lowenstein, Michael W.
Material type:
BookPublisher: Milwaukee, Wis. : ASQC Quality Press, c1995Description: xxi, 179 p. : ill. ; 24 cm.ISBN: 0873892577 (acidfree paper).Subject(s): Consumer satisfaction | Customer relations | Customer services
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Dhaka University Library General Stacks | Non Fiction | 658.812 LOC (Browse shelf) | 1 | Available | 400992 |
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| 658.812 JAN The customer is usually wrong! / | 658.812 KUC Customer relationship management : | 658.812 KUC Customer relationship management : | 658.812 LOC Customer retention : | 658.812 LYW What do your customers really want? : | 658.812 MAC The customer is CEO : | 658.812 MOC Customer relationship management / |
Includes bibliographical references (p. 165-171) and index.
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