Horizontal management : beyond total customer satisfaction /
by Denton, D. Keith.
Material type:
BookPublisher: New York : Lexington Books, c1991Description: x, 211 p. : ill. ; 25 cm.ISBN: 0669269360 :.Subject(s): Teams in the workplace | Management -- Employee participation | Customer relations
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Dhaka University Library General Stacks | Non Fiction | 658.812 DEH (Browse shelf) | 1 | Available | 401136 |
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| 658.812 CRC Customer bonding : | 658.812 CUS Customer Relationship Management (CRM): | 658.812 DAC Customer-responsive management : | 658.812 DEH Horizontal management : | 658.812 DOC Close to the customer : | 658.812 DOS Strategic market relationships : | 658.812 FRI Incredible customer service : |
Includes bibliographical references and index.
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