Customer-responsive management : the flexible advantage /
by Davis, Frank W; Manrodt, Karl B [jt. aut.].
Material type:
BookPublisher: Cambridge, MA : Blackwell Publishers, 1996Description: xvii, 416 p. : ill. ; 22 cm.ISBN: 1557865051.Subject(s): Customer services -- Management | Consumer satisfaction
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Dhaka University Library General Stacks | Non Fiction | 658.812 DAC (Browse shelf) | 1 | Available | 401042 |
Browsing Dhaka University Library Shelves , Shelving location: General Stacks , Collection code: Non Fiction Close shelf browser
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| 658.812 COC The customer only rings once : | 658.812 CRC Customer bonding : | 658.812 CUS Customer Relationship Management (CRM): | 658.812 DAC Customer-responsive management : | 658.812 DEH Horizontal management : | 658.812 DOC Close to the customer : | 658.812 DOS Strategic market relationships : |
Includes bibliographical references and index.
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