Process management to quality improvement : the way to design, document, and re-engineer business systems /
by Born, Gary.
Material type:
BookPublisher: Chichester ; New York : J. Wiley, 1994Description: xiv, 290 p. : ill. ; 26 cm.ISBN: 0471942839.Subject(s): Production management -- Quality control | Process controlOnline resources: Table of Contents | Publisher description
Contents:
1. Introduction: Integrating Process Management and Quality Management -- 2. A Language for Process and Quality Management -- 3. Writing Procedures and Instructions -- 4. Structuring and Coordinating Processes -- 5. Process Analysis -- 6. Compliance and Creativity -- 7. Designing Processes for Change -- 8. Putting It Together -- App. 1: Summary of the QPL Notation and Techniques -- App. 2: QPL Charts for ISO 9001, the Malcolm Baldrige Award and the European Quality Award -- App. 3: Principles of Structuring -- App. 4: Quality Systems.
| Item type | Current location | Collection | Call number | Status | Date due | Barcode |
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Dhaka University Library General Stacks | Non Fiction | 658.562 BOP (Browse shelf) | Available | 400979 |
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| 658.562 BHU The ultimate Six Sigma : | 658.562 BHU The ultimate Six Sigma : | 658.562 BHU The ultimate Six Sigma : | 658.562 BOP Process management to quality improvement : | 658.562 CAB Business process benchmarking : | 658.562 CAF Full-cycle corrective action : | 658.562 COM Management by policy : |
Includes bibliographical references (p. [279]-280) and index.
1. Introduction: Integrating Process Management and Quality Management -- 2. A Language for Process and Quality Management -- 3. Writing Procedures and Instructions -- 4. Structuring and Coordinating Processes -- 5. Process Analysis -- 6. Compliance and Creativity -- 7. Designing Processes for Change -- 8. Putting It Together -- App. 1: Summary of the QPL Notation and Techniques -- App. 2: QPL Charts for ISO 9001, the Malcolm Baldrige Award and the European Quality Award -- App. 3: Principles of Structuring -- App. 4: Quality Systems.
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