Auditing your customer service : (Record no. 136754)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00888cam a2200277 a 4500 |
| 001 - CONTROL NUMBER | |
| control field | 1580754 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | BD-DhUL |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20161218111051.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 931019s1994 xxka b 001 0 eng |
| 010 ## - LIBRARY OF CONGRESS CONTROL NUMBER | |
| LC control number | 93041814 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 0415097320 (pbk.) |
| 040 ## - CATALOGING SOURCE | |
| Original cataloging agency | DLC |
| Transcribing agency | DLC |
| Modifying agency | BD-DhUL |
| 050 00 - LIBRARY OF CONGRESS CALL NUMBER | |
| Classification number | HF5415.5 |
| Item number | .L47 1994 |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 657.45 |
| Item number | LEA |
| 100 1# - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Leppard, John. |
| 245 10 - TITLE STATEMENT | |
| Title | Auditing your customer service : |
| Remainder of title | the foundation for success / |
| Statement of responsibility, etc. | John Leppard and Liz Molyneux. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Place of publication, distribution, etc. | London : |
| Name of publisher, distributor, etc. | Routledge, |
| Date of publication, distribution, etc. | 1994. |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | xii, 132 p. : |
| Other physical details | ill. ; |
| Dimensions | 21 cm. |
| 440 #0 - SERIES STATEMENT/ADDED ENTRY--TITLE | |
| Title | Marketing for managers |
| 500 ## - GENERAL NOTE | |
| General note | Simultaneously published in the USA and Canada. |
| 504 ## - BIBLIOGRAPHY, ETC. NOTE | |
| Bibliography, etc | Includes bibliographical references (p. 130-[131]) and index. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Customer services |
| General subdivision | Management. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Auditing. |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Molyneux, Liz, |
| Dates associated with a name | 1954- |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Source of classification or shelving scheme | |
| Koha item type | Books |
| Price effective from | Date last seen | Permanent Location | Not for loan | Date acquired | Source of classification or shelving scheme | Koha item type | Lost status | Withdrawn status | Copy number | Source of acquisition | Collection code | Damaged status | Shelving location | Barcode | Current Location | Full call number |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2016-12-18 | 2016-12-18 | Dhaka University Library | 2016-12-18 | Books | 1 | Purchased | Non Fiction | General Stacks | 370734 | Dhaka University Library | 657.45 LEA |