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Horrell, Edward.

The kindness revolution : the company-wide culture shift that inspires phenomenal customer service / Ed Horrell. - ast. Eco. - New Delhi : PHI Learning , c2008. - xxvi, 198 p. ; 22 cm.

Includes index.

0814473075 (hdbk.) 9780814473078

2006007483

GBA652880 bnb

013486089 Uk


Customer relations.
Industrial relations.

HF5415.5 / .K537 2006

658.812 / HOK
Last Updated on September 15, 2019
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