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Donnelly, James H.

Close to the customer : 25 management tips from the other side of the counter / James H. Donnelly. - Homewood, Ill. : Business One Irwin, c1992. - x, 214 p. ; 21 cm.

ISBN: 1556235690

LCCN: 91003637

Subjects--Topical Terms:
Customer services--Management
Consumer satisfaction.

Dewey Class. No.: 658.812 / DOC

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