Kennedy, Larry.
Quality management in the nonprofit world : combining compassion and performance to meet client needs and improve finances / Larry W. Kennedy ; foreword by Philip Crosby. - 1st ed. - San Francisco : Jossey-Bass Publishers, 1991. - xx, 172 p. : 24 cm. - The Jossey-Bass nonprofit sector series . - The Jossey-Bass nonprofit sector series .
Includes bibliographical references (p. 167) and index.
Machine derived contents note: Foreword -- PrefaceThe Author -- 1. The Benefits of Quality Management: Maximum Service and Financial Freedom -- 2. Quality Defined: Fulfilling Client, Community, and Contributor Requirements -- 3. The System of Quality: Finding and Eliminating the Causes of Problems -- 4. Setting Standards for Quality: Achieving the Priorities of Compassion and Performance -- 5. Quality and Entrepreneurship: The Marketing Edge -- 6. The Psychology of Quality: Eliminating the Obstacles to Improvement -- 7. Quality Management: A Lifestyle for the Long Run -- 8. The Quality Crusade: A Strategy for Implementing Change.
1555423469 (alk. paper)
90028986
Nonprofit organizations--Management.
Nonprofit organizations--Finance.
658.15 / KEQ
Quality management in the nonprofit world : combining compassion and performance to meet client needs and improve finances / Larry W. Kennedy ; foreword by Philip Crosby. - 1st ed. - San Francisco : Jossey-Bass Publishers, 1991. - xx, 172 p. : 24 cm. - The Jossey-Bass nonprofit sector series . - The Jossey-Bass nonprofit sector series .
Includes bibliographical references (p. 167) and index.
Machine derived contents note: Foreword -- PrefaceThe Author -- 1. The Benefits of Quality Management: Maximum Service and Financial Freedom -- 2. Quality Defined: Fulfilling Client, Community, and Contributor Requirements -- 3. The System of Quality: Finding and Eliminating the Causes of Problems -- 4. Setting Standards for Quality: Achieving the Priorities of Compassion and Performance -- 5. Quality and Entrepreneurship: The Marketing Edge -- 6. The Psychology of Quality: Eliminating the Obstacles to Improvement -- 7. Quality Management: A Lifestyle for the Long Run -- 8. The Quality Crusade: A Strategy for Implementing Change.
1555423469 (alk. paper)
90028986
Nonprofit organizations--Management.
Nonprofit organizations--Finance.
658.15 / KEQ